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FAQ

What is PetPal?

PetPal is a social networking site for pets and their owners, that connects your pets to the world around you. Create a single account to manage all of your pets, post pictures, videos, events and more, like all other social media sites. Learn more about a breed before you purchase, join pet groups and share event meet ups. 

What happens if I have multiple pets and wish to create a profile for each one?

No problem! When you are logged into your account from the top right dashboard, navigate to your ‘Profile’. From the drop-down menu select ‘Manage Pets’. From here you can add all your furry, scaly, and feathered family members.

To switch between pet profiles. From the ‘Manage Pets’ area you can select ‘Switch’ to make this account the active profile you are posting from. Whichever pet profile is active, will be the one that appears in the top right corner of your screen. 

How do I create a profile for my pet?

To create a profile for your pet, login to your PetPal account using the email and password you registered with. From the top menu, select ‘Profile’ and then select ‘Manage Pets’. Here you can ‘Add a Pet’ to create a profile for your furry, feathered or scaly family member.  

How do I login each time?

Log in using the email and password you registered with. 

How do I switch between pets within my profile?

To switch between pet profiles. From the ‘Manage Pets’ area, you can select ‘Switch’ to make this account the active profile you are posting from. Whichever pet profile is active, will be the one that appears in the top right corner of your screen. 

I can’t upload an image to the PetPal site. Why is this happening?

To prevent our site from being spammed by automated bots, PetPal has implemented a limit to the number of images that you can upload per day. The limit is pretty large, to accommodate our more social pets but if you have uploaded a large number of images in one day, this may be the reason why.

How do I create a Group?

To create a group, log in to your PetPal account. From the top menu select ‘Groups’. From here you will see the option to ‘Create Group’. When you have selected ‘Create Group’ a new form will appear that allows you to specify group details, including a short/full description of the group, a category the group belongs to and other group administrative details and controls. When you have filled out the form, select ‘Create Group’ at the bottom of the form to submit and finish the creation of your new group. 

How do I join a Group?

You can search and view groups when you select ‘Groups’ from the main menu area.

From here you can click on the group you wish to join. A ‘Join Group’ option will appear in the group’s profile window.

Depending on whether the group is open or closed, once you opt to join the group you will either be automatically added or immediately notified that your request to join is ‘Awaiting Approval’. Once a group administrator has approved your request, you will be added to the group.  

I'm not receiving my e-mail notifications from the PetPal site. What should I do?

Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can check the email address that you entered upon registration to ensure that it is correct. If your email address is correct, you may wish to check your spam filter to ensure emails from PetPal are not being directed to your Junk Mail folder. 

How do I sign up using my Facebook profile?

To sign up for PetPal using your Facebook profile, click on ‘Register Now’ and the option to ‘Sign Up Free with Facebook’ will appear. Click on this and a pop-up window will ask you to confirm that you are a new user. You must click on the Terms & Conditions agreement to proceed with your registration.

How do I update my cover picture?

To change a cover picture, you must be logged into the profile you want to edit. You will see a gear icon on the top right corner of your cover picture and from here you can select the option to ‘Modify Cover’. You will be prompted to either Upload a new photo or you can choose a photo from your existing Photos/Albums.  Upload the photo of your choice and your cover picture will appear.

If it is not positioned correctly, click on the gear icon again for the option to ‘Reposition Cover’ and it will allow you to drag the picture so it appears as you wish. Be sure to select ‘Save’ in the lower right-hand corner of your photo to save the position you modified.

How do I change my pet’s profile picture?

To change your pet’s profile picture, log in to your PetPal account. From the top menu navigate to ‘Profile’ -> ‘Manage Pets’. Depending on which pet’s profile pic you want to change, go to that pet and select ‘Edit’. Your pet’s profile details window will appear and here you can change the profile pic by choosing a photo file from your device. Be sure to click on‘Save Changes’ at the bottom of the window after your perfect pic has been selected.

How do I sign up and create a PetPal profile?

It’s Easy. From PetPal.com click on ‘Register Now’. You will be prompted to enter registration details including an email of your choice, details about yourself (optional) and your location.

A verification email will be sent to the email you register with. You can use the email you have entered and password to log into your PetPal account. 

Additionally, you can create a Pet Pal account using your Facebook login information. Click on ‘Register Now’ and the option to ‘Sign Up Free with Facebook’ will appear. Click on this and a pop-up window will ask you to confirm that you are a new user. You must click on the Terms & Conditions agreement to proceed with your registration. 

How much will it cost me to create a PetPal profile?

Creating an account with PetPal is totally FREE.